Healogue — Help & Support

Product: Healogue
Operator: PSYCHEBEACON L.L.C.
Address: 235 Grand St., Apt. 2504, Jersey City, NJ, USA
Email: psychebeacon@gmail.com

We aim to respond within 72 hours on business days (may be longer on holidays or during high volume).

Device requirements

  • iOS: 15.1 or later (project deployment target).
  • Android: API level 26 (Android 8.0) or later.

Contact us

Email psychebeacon@gmail.com and include:

  1. A short description of the issue
  2. Device model
  3. OS version (iOS / Android)
  4. App version (see Me → About)
  5. Screenshots if helpful (do not send passwords or full payment card numbers)

In-app navigation (English UI)

Open the Me tab, then choose the section you need:

  • Me → Privacy & Security — Permissions, terms, export, account & security
  • Me → Subscription — Subscription, restore purchases, subscription legal summary
  • Me → About — App version, feedback, GPC

Account & sign-in

  • Age: The service is intended for users 18+.
  • Forgot password: Use Forgot password on the sign-in screen.
  • Change password / login email: Me → Privacy & Security → Account Settings (where available).

Delete account

  1. Me → Privacy & Security
  2. Account Settings
  3. Delete Account — confirm twice.

Warnings in the app explain that deletion is irreversible and that App Store / Google Play subscriptions are not automatically cancelled. Cancel auto-renew in the store if needed.

Export my data

  1. Me → Privacy & Security → Account Security → Export My Data
  2. Confirm. The app builds a JSON file and opens the system share sheet so you can save or send it.

What the export includes: Metadata (export date, user ID, version), account summary, anxiety/depression score history, sleep samples, completed questionnaires, authored blogs, and local preference settings. Some data types may not yet appear; email us if you need more.

Health data (Apple Health, Health Connect, etc.)

  • Change permissions in system settings (e.g. iOS: Settings → Privacy & Security → Health).
  • In-app status: Me → Privacy & Security → Permission Management.

Subscriptions & billing

  • Charges are processed by Apple or Google. Refunds and disputes: use the store's purchase history first.
  • Manage / cancel subscription:
    • iOS: Settings → [your name] → Subscriptions
    • Android: Google Play → Profile → Payments & subscriptions → Subscriptions
  • In-app summary: Me → Subscription → Subscription & Cancellation.

Deleting your app account does not cancel a store subscription by itself.

Medical disclaimer & emergencies

Yuyan Mind is for wellness and education only. It is not medical advice, diagnosis, or treatment.

If you or someone else is in danger, contact local emergency services immediately.

Examples: United States — 988; Mainland China — 120 / 110 or a trusted local crisis line.

Legal

  • Privacy Policy: https://psychebeacon.com/pages/privacy-policy
  • Apple Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Feedback

Me → About → Feedback when available in your build.